Policy - Faith & Deeds Handmade Jewelry

Shipping & Policies

Payment Methods

  • Accepts Etsy gift cards

Welcome

Thank you for visiting my store!
This store was given birth in year 2012 but was made dormant for the past 3 years due to my new mother's duties. This year, I have decided to revive the store with my renewed passion, a new name and new purpose. Stay tune for more new designs.

Payments

1) Please make payment immediately after check-out.
2) Customs duties and taxes that are charged upon delivery will be borne by buyers and will not be reflected in my charges.

Shipping

1) Items will be mailed to you as registered articles for both local (Singapore) and overseas purchases. Please make sure your delivery address is correct when you check out.
2) Items will be sent out within 1-2 working days upon payment clearance and it will take another 5-8 working days for delivery within Asia or 7-10 working days for US, UK, Europe, Australia, Middle East, etc. Local delivery in Singapore will take not more than 3 working days.

Refunds

Returns & Exchanges

I gladly accept exchanges

Just contact me within: 3 days of delivery

Ship items back to me within: 21 days of delivery

I don't accept returns or cancellations

But please contact me if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalized orders
  • Items on sale

Returns and exchange details

In the event of exchange:
1. Return shipping must be mailed as registered article to prevent item being lost during the journey, and shipping cost will be borne by the customers. The 2nd-time shipping to customer will be absorbed by me.
2. Item returned must be in original condition to be qualified for exchange.
3. Only 1-time exchange is allowed.

Additional

FAQ:

1) Where are all the jewelries made?
Ans: They are all hand-made in Singapore.

2) What are the stones shown in the pictures?
Ans: They are all semi-precious stones or CRYSTALLIZED Swarovski Elements.

3) Do you deliver items overseas?
Ans: Yes I do! Delivery to APAC countries will take 5-8 working days. For US, UK, Europe, Australia, New Zealand, Middle East, etc., it may take 7-10 working days.

4) Do you provide hardcopy receipt with the items?
Ans: No I don't coz an email will be sent to you as receipt/ reference upon payment.

5) Can I pay by telegraphic transfer?
Ans: No.

Jewelry Care Tips:

- Never allow the jewelry to come in contact with oils, soaps, perfumes, or any harsh chemicals which can fade or even ruin the item.

- Always remove jewelry before sports, swimming, exercising, washing hands, showering, cleaning, doing laundry, or applying lotions or creams.

- Never store jewelry wet. Always dry with a soft cloth before storing.

- When cleaning, be gentle. Use a soft jewelry cleaner or cloth and make sure it does not contain acid, alcohol, or ammonia. Don't over scrub. All the silver necklaces, earrings and rings at Curiosity Jewelry can be cleaned with a silver polishing cloth.

- Store jewelry in a clean, dry place away from heat and dust. For silver jewelry, it is best to store them in a box and do not expose them to air when you are not wearing, else they will tarnish easily.

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